Hospitality

It is important for managers to be able to count on the good work from the employees they supervise. This training programme enables delegates to acquire an understanding of the essential factors in people management in the Tourism and Hospitality Industry.This one day training programme is ideal for managers and supervisors working in the Tourism and Hospitality Industry.The main objective is to assist managers in optimising their performance, through acquiring the required skills in leading their teams.   This programme will enable participants to  understand better the environment and the challenges in the Hospitality Industry and how to identify their different

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Creating a customer service culture is understanding customers’ needs and expectations, walking the extra mile and being a customer advocate.  This programme has been designed to develop the participants in acquiring excellent customer relationships by applying behaviours of helpfulness, genuine interest and respect.This one day course is ideal for ‘Front-liners’ in the Hospitality and Tourism industry.The main objectives are to assist ‘front-liners’ in the Hospitality and Tourism industry  in understanding the importance of customer care and  better understand the needs and expectations of their customers. This programme is designed to help participants in improving their skills in communication, customer relations and

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