ITIL®4 2019 Foundation Course and Exam

About the course

ITIL®4 provides an end-to-end framework through a holistic and balanced approach to service management while blending with other methodologies and approaches such as Agile, DevOps and Lean. This makes is a modern framework, in line with today’s requirements, in an era of digital transformation where IT is underpinning every other industry.

ITIL®4 is vendor-independent and adds value anywhere IT is supporting a business irrespective of size or industry.

Course Outlines


For: Individuals who require a basic understanding of the ITIL4 framework and how it may be used to enhance the quality of IT service management within an organisation.

Also: IT professionals that are working within an organisation that uses ITIL4 who need to be informed about and contribute to an ongoing service improvement programme. This may include but is not limited to, IT and non-IT professionals, business managers and business process owners.


The ITIL®4 Foundation Course covers the whole of the syllabus of ITIL Foundation Level and prepares participants for the ITIL Foundation examination.

The course will equip participants with:

  • Knowledge of the ITIL terminology, structure and basic concepts
  • Knowledge of the core principles of ITIL practices for Service Management.

Note that the ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.


At Blooms Taxonomy level 1 and 2, the following subjects will be covered during the course:

  • Key concepts and terminology
  • Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System and Service Value Chain
  • Continual Improvement
  • The ITIL Practices


None. Some pre-reading material is provided prior to the event in order to familiarize with some concepts beforehand.


The ITIL®4 Foundation examination is a 40 multiple-choice question set to be completed in one hour and 15 minutes (or 1 hour for native English speakers). An exam voucher is included in the course fee which may be used independently within a period of one year.


The course is accredited through PEOPLECERT. On completion of the training, you will receive a Tuning Fork Certificate of Attendance. The ITIL4 Foundation PeopleCert certificate is issued on passing exam.

Course Details


16 Hours


On request


  • Delegate Manual
  • Course Handouts and Materials
  • Tuning Fork Certificate of Attendance
  • Examination Voucher
  • ITIL®4 2019 Certificate (PeopleCert) on passing Exam

The registration fee includes all course notes and study materials, exam voucher and refreshments daily and a certificate of attendance. The ITIL4 Foundation certificate is issued on passing exam.

Course fees are payable on registration by internet banking or cheque and bookings are accepted a first-come first-served basis. Places are limited for quality assurance purposes according to the requirements of each course.

You can request more information by email to


Offering better value for money, they can be designed to closely match your specific requirements.

ITIL®4 2019 Foundation Course and Exam


ITIL®4 2019 is an evolution of IT best practices supporting service providers to remain relevant and indispensable for the businesses they serve through the co-creation of value.

Eligible for Jobsplus IIS Funding Scheme

Course Fee: €1,050 + VAT.

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