This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented.
On completion of the course, we expect delegates to be able to:
- Describe the purpose of a quality management system with relevance to the 7 principles of quality management
- Explain the purpose, content and interrelationships of ISO 9000, ISO 9001, and ISO 9004
- Interpret the requirements of ISO 9001 in the context of an effectively implemented business management system
Background to Quality Assurance
- Setting quality objectives
- The ISO 9001:2015 series standards
- Measurement and analysis
- Process Approach • Continual improvement
- The 7 quality management principles
- Organisational Context
- ISO 9001 clause requirements
- Risk based thinking